Official destinations
Start with the product involved in the purchase, API request, or evaluation
For an order issue, keep the order number. For an API issue, keep the request ID. For an evaluation correction, keep the page and source links.
Choose the product involved
Keep the order, usage record, or source page so the issue can be matched to the right transaction or request.
Keep the details support will need
For orders, keep the order number and original message. For APIs, keep the request ID, protocol, model, and time. For benchmark corrections, keep the page URL, source URL, value, and observation time.
Do not send passwords or full credentials by email or chat
Do not include passwords, verification codes, cookies, sessions, recovery codes, full API keys, card details, or identity documents in support messages.