Official destinations

Use the relevant product page, docs, and records to resolve an issue

Start with the product involved, then include the order, request, or comparison page details needed to investigate.

Choose the product involved

Keep the order, usage record, or source page. Support needs those details to investigate.

XiuStore

Accounts, subscriptions, orders, delivery, and refunds.

XiuRouter

Model APIs, pricing, keys, requests, and usage.

XiuBench

Model supply, price, coverage, and evaluation methodology.

XiuRouter documentation

API setup, troubleshooting, policy, and terminology.

Keep the details support will need

For orders, keep the order number and original message. For APIs, keep the request ID, protocol, model, and time. For benchmark corrections, keep the page URL, source URL, value, and observation time.

Do not send passwords or full credentials by email or chat

Do not include passwords, verification codes, cookies, sessions, recovery codes, full API keys, card details, or identity documents in support messages.

XiuStore FAQ

Start with answers about buying, orders, refunds, and support.

XiuRouter FAQ

Start with answers about APIs, keys, models, and errors.

Contact XiuAI

Use this for company, partnership, or cross-product questions.